Subscriptions, Payments & Refund Policy
Last Updated: 26th April 2026
- Introduction
1.1.This Payments, Billing & Refund Policy (“Policy”) governs all financial transactions conducted through the LegalSeek platform, including subscription plans, consultation fees, and payments for legal services. By using LegalSeek, users and legal professionals agree to comply with this Policy.
1.2.LegalSeek operates as a technology platform that facilitates payments between users and legal professionals. LegalSeek is not a party to the legal services agreement between users and professionals.
1.3.LegalSeek does not guarantee the quality, outcome, or success of any legal service paid through the platform.
1.4.This Policy should be read in conjunction with the Privacy Policy, Cookie Policy, Security Policy, and other applicable LegalSeek policies.
- Payment Structure
2.1.LegalSeek enables payments for subscriptions, consultations, and legal services through its platform. Payments may include fixed-price services, hourly consultations, or customized service fees agreed between the user and the legal professional.
2.2.All payments made through LegalSeek are processed via integrated third-party payment providers. LegalSeek does not directly store or control users’ financial information beyond what is required for transaction processing.
2.3.Legal professionals are responsible for clearly defining their pricing, service scope, and applicable terms before accepting any engagement.
2.4.LegalSeek does not act as a bank, escrow agent, or financial institution unless explicitly stated. Payments are processed through third-party providers and may be transferred directly to legal professionals in accordance with platform workflows.
- Subscription Billing
3.1.LegalSeek may offer subscription-based plans that provide access to platform features, AI tools, and enhanced services. Subscriptions may be billed on a monthly or yearly basis.
3.2.Subscriptions automatically renew at the end of each billing cycle unless canceled prior to the renewal date. Users are responsible for managing their subscription settings and ensuring timely cancellation if they do not wish to continue.
3.3.Fees paid for subscription plans are generally non-refundable, except where required by applicable law or explicitly stated otherwise.
3.4.Users will be informed of subscription renewal terms at the time of purchase.
- Service Payments
4.1.Payments for legal services are made directly through the platform based on the agreed scope of work between the user and the legal professional.
4.2.Once a service is confirmed and payment is made, the legal professional is expected to deliver the agreed service within the defined timeframe. LegalSeek may provide tools to track service progress but does not control or guarantee the outcome of any legal service.
4.3.Users are encouraged to review service details carefully before making payment.
- Refund Policy
5.1.Refunds for subscription plans are generally not provided once the billing cycle has started. However, refund requests will be reviewed based on factors including service status, delivery progress, and communication between the parties.
5.2.For legal services, refund eligibility depends on the nature of the service and the stage of completion. If the service has not yet commenced, a refund may be requested. If the service is partially or fully delivered, refunds may be partial or not applicable.
5.3.LegalSeek may review refund requests and, where appropriate, facilitate communication between users and legal professionals, but does not guarantee refund approval.
5.4.Refund processing time depends on the nature of the transaction and service status:
5.4.1.If a legal service request is not accepted by a legal professional, any authorized payment may be automatically released or unblocked on the user’s card. The time for the amount to reflect back depends on the user’s bank or payment provider.
5.4.2.If a refund is approved after a service has been accepted, LegalSeek will initiate the refund promptly. The time for the refund amount to be credited to the user’s account depends on the payment provider and banking channels and may typically take 5–10 business days depending on the payment provider.
- Disputes and Chargebacks
6.1.In the event of a dispute regarding payment or service, users and legal professionals are encouraged to resolve the matter directly.
6.2.LegalSeek may assist in facilitating communication between parties; however, it is not obligated to mediate or resolve disputes.
6.3.Unjustified or fraudulent chargebacks may result in account suspension, restriction of services, or permanent termination of access to the platform.
- Platform Fees and Commissions
7.1.LegalSeek may charge service fees, commissions, or platform usage fees for transactions conducted through the platform.
7.2.Such fees may be deducted automatically at the time of transaction or invoiced separately, depending on the nature of the service or agreement with the legal professional.
7.3.All applicable fees will be communicated transparently within the platform.
- Taxes and Compliance
8.1.Users and legal professionals are responsible for complying with all applicable tax laws and regulations in their respective jurisdictions.
8.2.LegalSeek may include or exclude taxes (such as VAT or similar charges) depending on the applicable laws and billing structure.
8.3.Legal professionals are responsible for declaring and reporting their income earned through the platform.
- Payment Security
9.1.LegalSeek uses reputable third-party payment providers to ensure secure processing of transactions.
9.2.While LegalSeek takes reasonable steps to protect payment data, it does not guarantee absolute security and shall not be held responsible for issues arising from third-party payment systems.
- Modifications to this Policy
10.1.LegalSeek reserves the right to modify or update this Policy at any time. Continued use of the platform after such changes constitutes acceptance of the revised Policy.
Contact Information
For any questions, complaints, or legal notices related to these Terms, users may contact:
LegalSeek
Septillion Solutions Limited
Gate Avenue, DIFC, Dubai, UAE
info@legalseek.io
+971 56 494 7700