Cancellation & Service Delivery Policy
Last Updated: 26th April 2026
- Introduction
1.1.This Cancellation & Service Delivery Policy (“Policy”) governs the cancellation, rescheduling, and delivery of legal services arranged through the LegalSeek platform. By using LegalSeek, users and legal professionals agree to comply with this Policy.
1.2.LegalSeek operates as a technology platform facilitating connections between users and legal professionals and does not act as a direct provider of legal services.
1.3.This Policy should be read in conjunction with the Privacy Policy, Cookie Policy, Security Policy, and other applicable LegalSeek policies.
- Service Engagement and Confirmation
2.1.A service engagement is considered confirmed once the user and the legal professional agree on the scope of work, timeline, and applicable fees, and the required payment has been completed through the platform.
2.2.Legal professionals are responsible for clearly defining the service scope, deliverables, and expected timelines prior to confirmation. Users are responsible for reviewing all service details before proceeding with payment.
- Cancellation by Users
3.1.Users may request cancellation of a service prior to its commencement. If a service has not yet started, cancellation may be permitted subject to the terms defined by the legal professional.
3.2.A service is considered commenced once the legal professional has started work, initiated consultation, or begun delivering any part of the agreed service.
3.3.For scheduled consultations, users are expected to cancel or reschedule within a reasonable timeframe, which may be defined by the legal professional or specified within the platform at the time of booking. Failure to do so may result in the session being treated as completed.
3.4.Repeated cancellations, misuse of booking features, or behavior that disrupts the normal operation of the platform may result in account restrictions or suspension.
- Cancellation by Legal Professionals
4.1.Legal professionals are expected to honor confirmed engagements. However, in exceptional circumstances, a legal professional may cancel or reschedule a service.
4.2.In such cases, the user may be offered a rescheduled appointment or an appropriate refund depending on the stage of the service and applicable terms.
4.3.Repeated, unjustified, or last-minute cancellations by legal professionals may result in platform actions, including reduced visibility, temporary restrictions, or removal from LegalSeek.
- Rescheduling of Services
5.1.Both users and legal professionals may request rescheduling consultations or services where appropriate. Rescheduling should be communicated in advance and mutually agreed upon.
5.2.LegalSeek may provide tools to facilitate scheduling and rescheduling; however, it does not guarantee availability or acceptance of new time slots.
- Service Delivery Standards
6.1.Legal professionals are expected to deliver services in accordance with the agreed scope, timeline, and professional standards applicable in their jurisdiction.
6.2.LegalSeek may provide tools to support tracking service, communication, and documentation; however, it does not actively supervise or control the performance of legal services.
6.3.LegalSeek does not guarantee the outcome, success, or legal effectiveness of any service delivered through the platform.
- Delays and Non-Delivery
7.1.If a legal professional is unable to deliver a service within the agreed timeframe, they are expected to communicate the delay promptly to the user.
7.2.In cases of significant delay or non-delivery, users may raise a request for review through the platform, after which LegalSeek may assess the situation and determine appropriate next steps in accordance with platform policies.
7.3.LegalSeek may, at its discretion, facilitate communication between the parties to reach a resolution.
- No-Show Policy
8.1.For scheduled consultations, if a user fails to attend without prior notice, the session may be considered completed and non-refundable.
8.2.If a legal professional fails to attend a confirmed session without prior notice, the user may be eligible for rescheduling or refund, subject to review.
- Platform Role and Limitation
9.1.LegalSeek provides the infrastructure to connect users and legal professionals and to facilitate service delivery through digital tools.
9.2.LegalSeek does not act as a party to the service agreement, does not guarantee service outcomes, and is not responsible for delays, cancellations, or performance issues arising from the actions of users or legal professionals.
9.3.Delays or cancellations caused by circumstances beyond reasonable control, including technical failures or unforeseen events, may be treated as exceptional cases.
- Modifications to this Policy
10.1.LegalSeek reserves the right to modify or update this Policy at any time. Continued use of the platform after such changes constitutes acceptance of the revised Policy.
Contact Information
For any questions, complaints, or legal notices related to these Terms, users may contact:
LegalSeek
Septillion Solutions Limited
Gate Avenue, DIFC, Dubai, UAE
info@legalseek.io
Tel: +971 56 494 7700